Find quick answers about your order — phone activation, carrier compatibility, shipping, returns and more. Genuine devices, real human support, since 2002.
Pick a topic below, or browse our full FAQ for everything in one place.
Unlocking, IMEI whitelisting, SIM & eSIM setup, and getting on your carrier.
View answersDelivery times, delays, tracking, and changing or cancelling an order.
View answersHow to start a return, our 30-day window, and when refunds arrive.
View answersWhat to do if your device arrives damaged, isn't working, or isn't what you ordered.
View answersEvery device is genuine and backed by a 12-month warranty — here's how it works.
View answersMessage our team directly through our Walmart seller page — we reply within one business day.
Message us100% genuine devices, inspected and confirmed before they ship — no grey-market surprises.
Every device is backed by a full year of coverage and friendly, human support.
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